Seminars and events - Business School - The University of Auckland

Concierge option for a service offering: Design, analysis, impact and adoption (All seminars, Information Systems and Operations Management)

29 February 2012 11am- 12pm

Concierge Medicine is the most visible implementation of a new trend of introducing a fee-based premier option. This is usually done for the purposes of segmenting customers based on their willingness or ability to wait for the service. >>

Unprecedented operations performance improvements through end-to-end organisational changes and continuous improvement culture (All seminars, Information Systems and Operations Management)

27 February 2012 12pm- 1pm

Despite continued ICT application developments tackling global supply chain complexities, operational performance in factories, distribution warehouses and service facilities makes unprecedented progress through non-technical organisational changes. >>

How do consumers of broadband-based services decide what they want? (All seminars, Information Systems and Operations Management)

13 February 2012 12pm- 1pm

As the New Zealand government builds a national broadband network, also known as Ultra- Fast Broadband or UFB, understanding the economics of the complex system that will arise is a fundamental input to the shaping of policy and regulation. >>

All online friends are not created equal: Discovering influence structure in online social networks (All seminars, Information Systems and Operations Management)

3 February 2012 2pm- 3pm

Online social networking services generate an online map of socially connected individuals. These virtual social networks enable new forms of marketing activities that take advantage of the embedded interpersonal influence. >>

Predicting continuance intention in social virtual world services (All seminars, Information Systems and Operations Management)

2 February 2012 3pm- 4pm

Internet-based social virtual world (SVW) services have aroused extensive interest among academics and practitioners. The success of SVW services depends heavily on customers’ continuance usage. >>

Leveraging crowdsourcing for value creation: Antecedents of firms’ and solvers’ participation (All seminars, Information Systems and Operations Management)

31 January 2012 2pm- 3pm

The crowdsourcing strategy as an emerging approach for organisational task solving is increasingly gaining management’s attention. Crowdsourcing refers to the act of leveraging the wisdom of crowds (solvers) for organisational tasks. >>

Understanding electronic service failure: Formation, impact and recovery (All seminars, Information Systems and Operations Management)

24 January 2012 9am- 10am

E-service failure has been the bane of e-commerce by compelling consumers to either abandon transactions entirely or to switch to traditional brick-and-mortar establishments. >>

A robust approach to managing privacy in online transactions (All seminars, Information Systems and Operations Management)

28 November 2011 12pm- 1pm

A major concern in online transactions is privacy of the communications involved. Since many online transaction processes are conducted through intermediaries who may not be completely unbiased, firms may baulk at using these intermediaries. >>

Exploring information systems control alignment in organisations (All seminars, Information Systems and Operations Management)

7 November 2011 12pm- 1pm

Information systems control alignment is a new and innovative concept in the management of information systems in organisations. >>

Outsourcing to an unknown workforce: Exploring open sourcing as a global sourcing strategy (All seminars, Information Systems and Operations Management)

31 October 2011 12pm- 1pm

This seminar presents a psychological contract perspective on the use of the open source development model as a global sourcing strategy - open sourcing. >>

The foundations of effective teaching (All seminars, Information Systems and Operations Management, Marketing)

17 October 2011 12pm- 1pm

An inter-departmental seminar to share ideas on what good teaching can look like and explore some of the unexamined forces that can boost (or hinder) our effectiveness in the classroom. >>

Outsourcing to an unknown workforce: Exploring open sourcing as a global sourcing strategy (All seminars, Information Systems and Operations Management)

3 October 2011 12pm- 1pm

We consider an approach for estimating substitute and lost retail demand when only sales transaction data are available and not all products are available in all periods. >>

Presentation on entrepreneurship teaching (All seminars, Information Systems and Operations Management)

26 September 2011 12pm- 1pm

Alastair Marsden and Cecilia Tarrant attended the Price Babson SEE Symposium for Entrepreneurship Educators in June 2011. This was an intensive week long course with a focus on entrepreneurial behaviour and thinking. >>

A multi-level investigation of outsourcing (All seminars, Information Systems and Operations Management)

19 September 2011 12pm- 1pm

This research uses a multi-level approach to investigate IT outsourcing decisions. The study tested hypotheses on transaction-level and firm-level determinants of the outsourcing decision. >>

Computing and collaboration – the next wave (All seminars, Information Systems and Operations Management)

22 August 2011 11am- 1pm

Each of us today has multiple online personas. Looking to the future there are several key areas that impact the way these personas work, collaborate and share experiences with others people around them, at home, at work and on the road. >>

Using diffusion and stakeholder theories to examine South Korea’s broadband strategies (All seminars, Information Systems and Operations Management)

8 August 2011 12pm- 1pm

The purpose of the research presented is to investigate South Korea's Broadband strategies by applying the institutional actions theory (King et al 1994) and stakeholder theory on e-commerce (Papazafeiropoulou and Pouloudi, 2001). >>

Design theorising individual information systems (All seminars, Information Systems and Operations Management)

1 August 2011 12pm- 1pm

An individual information system is an activity system in which individual persons perform processes and activities using information, technology and other resources to produce informational products and services. >>

Were you there when . . . ? (All seminars, Information Systems and Operations Management)

15 July 2011 12pm- 1pm

This talk will take you through Professor Ephraim R McLean's near half century of experience and recollections of the great and near great in our field. >>

Enterprise 2.0: How the social media revolution will transform marketing, management and your mission (All seminars, Information Systems and Operations Management)

29 June 2011 12pm- 1pm

A presentation by Andrew Lark, Chief Marketing Officer, Commonwealth Bank of Australia. Andrew is recognised as an innovator in social media and pioneered Dell’s award winning social media programmes. >>

Product return policies (All seminars, Information Systems and Operations Management)

20 June 2011 12pm- 1pm

Product return policies that can be currently observed in practice feature a great variety. Some retailers offer full refund, some may charge re-stocking fee, some do not allow returning products at all while others use time-dependent refunds. >>